Client Relations

We at Trion Real Estate Management strive to create a service package that reflects the needs and style of each of our clients.  We never forget that at the end of the day, we are managing these properties on behalf of our clients. We recommend that clients participate in an initial consultation with our management team so that we can get a sense of how they want their buildings managed, and what kind of management role—if any—they envision for themselves.  We are equipped, professionally and personally, to manage for every kind of client, from passive to very involved.

Maintenance & Renovations

All properties under management will have its own Property Maintenance & Management Handbook that will be customized by our team.  Our handbooks will ensure efficiency with all aspects of maintenance from the day to day operations to material ordering supervision. Our managers and support staff communicate constantly with owners and superintendents to ensure that all necessary repairs are made in a timely and cost-effective manner.  We also collect detailed contact information from all owners in order to facilitate access.   And while we rely on superintendents for minor repairs, cleaning, and general maintenance, our team of property managers personally inspect all buildings and units in question to determine if a major repair is necessary.

As a matter of strict policy, we consult with owners and boards before authorizing any major work.

Overall building maintenance is one of our specialties.  One of our property managers will visit each building under management at least twice a week and conduct a full routine inspection of the exterior, basement, roof, and public areas.

Our Management Team also offers boards the opportunity to create Capital Improvement Plans.  In conjunction with engineers and contractors, our managers assess the major aspects of each property including roofs, stoops, vestibules, facades, plumbing, electric, and make recommendations for repairs and improvements to be executed over a 3 to 5-year period.  Planning ahead like this also allows us to negotiate the best possible deals with contractors.  Once these materials have been assembled, we bring them to our client and work to balance the needs of the physical property with the client’s financial priorities. 

Compliance

Our Management Team has been working within the parameters of DHCR, OSHA, ECB, and DEP regulations for years.  We pledge—if the owner or board so desires—to clear every property we manage of all pre-existing building violations, and to minimize the appearance of any new violations through vigilant supervision. 

Complaints

We offer 24/7 emergency call service and the timely resolution of all complaints.  We respond promptly to tenant problems, complaints and questions. Owners may file complaints and requests for repairs directly through our office by phone or email.  Our Management Team reviews all complaints and repair requests before assigning them for resolution to superintendents or outside contractors.

Fee Collection & Legal 

We collect all Common Charges, Late Fees, and pre-payments, and administer them in strict accordance with local law. The Trion Call Squad has been established to ensure that every tenant or owner that is in arrears is contacted by phone and by late notice at least twice a month. Our Management Team vigilantly monitors all payments and arrears and triggers legal action when necessary. 

Income Analysis & Expense Benchmark Review

Income Analysis 

• Review all streams of income
• Compare efficiency and collection procedure
• Create other streams of income

Expense Benchmark Review

• Analyze all constant expenses
• Create list of used materials
• Contact three vendors for material quotes
• Confirm which vendor has the best pricing
• Set up account with vendor with best pricing and references
• Meet with oil company to ensure service efficiency and pricing
• Analyze insurance premium and coverage with broker at time of renewal
• Analysis of all utility bills and offer alternative rates if possible through Trion Energy

Income analysis and expense benchmarking is done annually to ensure that all properties are maximizing their streams of income and materials and services are contracted at the lowest price.

Trion Real Estate Management’s goal is to increase your income and minimize your expenses while maintaining the integrity of your property.