Resident Services and Maintenance Request

Administrative Offices

In NYC: 212-245-1980
Elsewhere: 914-964-1100

Maintenance Request

  • Please enter a short summary of your request.
  • If you have any documents, images, or other files to attach to explain your request, please include them below.
  • Accepts images (.jpg, .jpeg, .gif, .png) and documents (.doc, .docx, .pdf, .rtf)
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    Accepted file types: jpg, gif, png, pdf, jpeg, doc, docx, rtf.
    • Optional: if you are a vendor, you may enter your company name.

    Please contact our offices directly at if you are having any trouble with the Maintenance Request form.

    Attention Residents: Read our COVID-19/Coronavirus Updates

    Dear Residents,

    Due to the Coronavirus (COVID-19) pandemic, the staff at Trion Real Estate Management will be working remotely. Our team understands the importance of our responsiveness and support for all our residents and will be available each day, through all our normal channels.

    However, our offices will be closed to the public till further notice.

    If you are a resident, we encourage you to visit our online Payments and Requests Portal to ensure timely delivery and the quickest response.

    If you are a tenant and need assistance during the COVID-19 pandemic, please see the following:

    • Residential tenants: You can apply for unemployment if you have lost work. Remember to apply for assistance early in the day, here.
    • NYC tenants - you are also able to apply for unemployment if you have lost work. Remember to apply for assistance early in the day, here. As a NYC tenant you are also able to apply for rent assistance available through FHEPS. Not all renters will qualify for this assistance, but you should still inquire.
    • Commercial Tenants - NYC has interest free loans up to $75,000.00 for Commercial Tenants through the small business services website. Please visit the website to apply.SBA loans are also available for businesses during these hard times. Applicants may apply online, receive additional disaster assistance information and download applications here. Applicants may also call SBA’s Customer Service Center at (800) 659-2955 or email for more information on SBA disaster assistance.

    It is our #1 priority to maintain your property and our service to you during these hard times. We ask that you reach out to the appropriate agencies for rental payment assistance. Please be Safe.

    Thank you,

    Carmelo Milio, CPM
    Trion Real Estate Management