Transition Process

It’s our goal to make your switch to Trion Real Estate Management as simple and smooth as possible. Through the years our team has developed techniques and processes to transition all documents and protocols in a short period of time. Our team takes pride in helping boards and owners during this important step forward and our goal is to hit the ground running on day one.

Looking Up at New York Tall BuildingsThe Transition Team

  • Director of Property Management
  • Comptroller
  • Property Manager
  • Assistant Property Manager

The 5 Step Transition Process

1. Document checklist: Our Property Manager and Comptroller will create a list, customized for your property, of all documents to be turned over which will be approved by the board and submitted to your prior property manager for preparation.

2. Due Diligence: Our Director of Property Management, Comptroller and Property Manager carefully review all documents and records and cover the following items in the process:

  • Confirming all corporate compliance, legal and operating safeguards are in place
  • Coordinating all changes with your current vendors, and consulting with potential vendors for future needs
  • Ensuring no lapses exist in insurance and other critical contracts
  • Securing all legal documents and operational agreements
  • Distributing initial communication materials to residents, including a welcome letter
  • Coordinating a welcome event for residents
  • Facilitating building employees’ transition to Trion

3. Accounting and Record Keeping: Our Comptroller coordinates the transition of all funds from the prior property manager, opens bank accounts if applicable and sends a detailed report to the board treasurer and accountant.

4. Resident Notification: Trion will produce and mail to all residents a customized letter introducing ourselves with all of our contact information. Included will be a unit update form that residents should fill out and return to our office with the current contact information for all the occupants of their unit. The letter will also include our protocol for all emergencies, maintenance and accounting calls. This intro letter will help the residents familiarize themselves with Trion and help transition more efficiently.

5. Property Maintenance and Management Handbook: Our team will customize a maintenance and management handbook which will give the board a snapshot of our daily and preventative maintenance protocol, management contact and important building information. The handbook will offer the board the peace of mind of knowing the management protocol of the property and it will be presented to the board within 60 days of our start date.

Transition Timeline: Our team is ready, willing and able to make a transition as quickly as possible. In some situations we have had to expedite the process and complete the transition in just a few days. Some of the points above are completed simultaneously and an average transition may take between 2-3 weeks based on the size of the building and cooperation of the prior property manager.

Attention Residents: Read our COVID-19/Coronavirus Updates

Dear Residents,

Due to the Coronavirus (COVID-19) pandemic, the staff at Trion Real Estate Management will be working remotely. Our team understands the importance of our responsiveness and support for all our residents and will be available each day, through all our normal channels.

However, our offices will be closed to the public till further notice.

If you are a resident, we encourage you to visit our online Payments and Requests Portal to ensure timely delivery and the quickest response.

If you are a tenant and need assistance during the COVID-19 pandemic, please see the following:

  • Residential tenants: You can apply for unemployment if you have lost work. Remember to apply for assistance early in the day, here.
  • NYC tenants - you are also able to apply for unemployment if you have lost work. Remember to apply for assistance early in the day, here. As a NYC tenant you are also able to apply for rent assistance available through FHEPS. Not all renters will qualify for this assistance, but you should still inquire.
  • Commercial Tenants - NYC has interest free loans up to $75,000.00 for Commercial Tenants through the small business services website. Please visit the website to apply.SBA loans are also available for businesses during these hard times. Applicants may apply online, receive additional disaster assistance information and download applications here. Applicants may also call SBA’s Customer Service Center at (800) 659-2955 or email for more information on SBA disaster assistance.

It is our #1 priority to maintain your property and our service to you during these hard times. We ask that you reach out to the appropriate agencies for rental payment assistance. Please be Safe.

Thank you,

Carmelo Milio, CPM
Trion Real Estate Management